FAQ


THE PRODUCT

What are Pips Treats

Pips Treats are made to order, vegan-organic dog treats that are personalized with your pup's name on them or a short message of your choice, as well as a great aid for digestive health! We believe that your dog deserves to feel as happy as they make you feel. Our first product is a personalized, nutrient-rich treat that was created to improve the overall digestive health of your dog. We use a proprietary blend of 3 simple ingredients to provide your dog with added daily digestive support. Our treats are free of grain, added sugars or added preservatives. They are perfect for dogs who struggle with tummy sensitivities.

How many treats will I receive?

Every package comes with 36 treats. We recommend that treats should not surpass more than 10% of the dogs daily diet. Small dogs recommended amount: 1 treat per day, medium size dogs recommended amount: between 2 - 3 treats per day, large dogs recommended amount: between 3 - 6 treats per day.

Will my dog experience any irritations or reactions to the treats?

The treats are made specifically for dogs with stomach sensitivities in mind. Our ingredients are gentle on the tummy but also packed with nutrients that aid in digestive health. However, when introducing anything new to your dog’s diet, there is always a chance your dog might experience some slight reaction. If the symptoms persist, we recommend pausing use and speaking to your veterinarian, as well as getting in contact with our Pips Treats team info@pipstreats.com.

What if my dog doesn't like it?

We've spent a lot of time taste testing with various dogs to ensure our treats as super delicious, even for the pickiest dogs. However, just in case your dog happens to dislike the treats on their own, we recommend breaking the treat into smaller pieces and mixing in with their meals. If this doesn’t work, feel free to reach out to us and we can try to help.

Are the treats safe for all dogs?

Yes! Our treats don't discriminate and can be eaten by small, medium and large dogs of all different breeds. Our 3 simple ingredients (peanut butter, pumpkin and chickpeas) are super gentle on the tummy but super effective in helping with your dog's digestive health.

What can I expect after my dog eats the treats?

Firstly, extreme bouts of happiness can be expected but after a few days, you may also start to notice an improvement in your dog's poop, the color of their coat and their overall affinity to digesting meals.

Are your treats all-natural?

Yes, they are single-ingredient and all-natural with no additives or fillers.

Are your treats FDA-Approved?

Our treats were created and labelled under FDA guidelines.

What is NON-GMO?

“GMO” stands for Genetically Modified Organism, and refers to plants, animals or other organisms whose genetic material has been changed in ways that do not occur naturally. The “non-GMO” claim means that food is made without ingredients that were derived from genetically engineered organisms.

Are your treats Kosher?

In order for dog treats to be Kosher, they must be certified by a Rabbinical Council and baked in a kosher facility. Our dog treats are not certified kosher.

How are your treats different from others?

We’re committed to a true level of transparency by providing you with visibility into our ingredients. We think it’s important to know what the things you’re feeding your dog are. Plus our treats can be made customizable to state your pet's name or a sweet phrase of your choice. All Treats are handmade with love and made to order to ensure optimal freshness.

What information is provided on the treat label?


The front panel displays identification of the product, net quantity statement, name and claims of the product. The sides details the place of business of the manufacturer or distributor, our story and proper listing of all the ingredients in the product in order from most to least, based on weight.

Do your treats contain preservatives?

Nope. Our treats are 100% natural. This also means they have a shelf life of 3-4 weeks. Please store treats in a cool, dark, dry place.

What is the full list of ingredients?

100% Chickpea flour, 100 % Pure Peanut Butter, 100% Pure Pumpkin Puree. Daaas it!

Can the treats be used for training?

Most definitely! They should be broken into small pieces though.

Can humans eat the treats?

Sure can, but they are intended for the dogs.


THE BRAND

Who is Pip Treats? 

We’re a small team of dog lovers based out of Fort Lauderdale, Florida spending our days making treats, playing with our pets, barking, napping, and eating snacks just like our pets. jk jk.  We’re all about making quality products that help you better care for your dog. We believe a healthy dog, is a happy dog.

As a commitment to improving the lives of all dogs, a portion of all proceeds goes toward animal rescue initiatives. We support rehabilitation, medical care and rehoming for dogs via local animal shelters.

Will you be releasing new products?

Yes! We’re always working on new products and have new treat ideas coming soon. Sign up for our emails to get updates.

 

ORDERS

How do I get discounts?

Take a photo of your pup with our treats (make sure the packaging/logo is visible), share it on Instagram with the hashtag #ilovepipstreats and either dm or email us to receive your personalized 50% off discount code.

Can I cancel my order?

If you’d like to change or cancel your order, please email info@pipstreats.com within the first 24 hours. After that point, our team will more than likely have begun baking your delicious treats and we will not be able to cancel the order.

How can I check the status of my order?

Once your order ships, you’ll receive an email notification, which will provide a link to your order tracking details. On some occasions, the carrier takes 1-2 business days to provide tracking info once your order ships. If you still have questions, reach out to info@pipstreats.com.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, and most other major debit and credit cards. We also accept PayPal.

RETURNS

What is your return policy?

Due to the nature of our product, we do not accept returns or exchanges. If you have any issues with your order, just email us at info@pipstreats.com within 5 days of your delivery and we'll see how best we can assist.

Where does Pips Treats ship to?

Pips Treats ships everywhere in the United States, including Alaska, Hawaii, and Puerto Rico. Domestic orders over $50 qualify for free shipping.

Great news international paw pals! We have now started working with DHL and deliver to wherever DHL ships.

How much is shipping?

We offer free standard shipping on all orders above $50! Nothing stands between you and your order except 5 - 11 business days. Under $50, our standard shipping is a flat rate of $8.

How long does shipping take?

Since our treats are made to order, our processing time is 4 - 8 business days. Shipping time is 1 - 3 business days as we ship all orders via USPS priority mail.